How to create an “Offer Remote Assistance” shortcut

July 30, 2008

One of the features I like most about Windows XP (and SBS 2003) is Remote Assistance. In particular, I love being able to offer unsolicited remote assistance to my users (i.e. without them initiating the RA session, this way the user only has to click “ok” on the RA popup). This translates on helping users faster, not to mention that you can enjoy margaritas from the confort of your home while you help users. ow that I think about it… those “Earn $$$ while sitting in front of your PC at home” scams on the internet might be true after all.

Anyway, going back to the point… since I use this feature a lot and its somewhat hidden on XP (not so much in SBS) I thought it would be a good idea to create a link in my desktop (and/or the server desktop) to offer RA to users in distress. To do this, simply create a shortcut that points to:

%windir%\explorer.exe “hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm”

msra.exe /expert   (for Windows 7)

Now, I only have to connect to the site, double click there and type the address (talk about being lazy!). 🙂

Happy RA-ing!

Source : http://msmvps.com/blogs/javier/archive/2004/11/13/19044.aspx


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: