Archive for July, 2008


How to create an “Offer Remote Assistance” shortcut

July 30, 2008

One of the features I like most about Windows XP (and SBS 2003) is Remote Assistance. In particular, I love being able to offer unsolicited remote assistance to my users (i.e. without them initiating the RA session, this way the user only has to click “ok” on the RA popup). This translates on helping users faster, not to mention that you can enjoy margaritas from the confort of your home while you help users. ow that I think about it… those “Earn $$$ while sitting in front of your PC at home” scams on the internet might be true after all.

Anyway, going back to the point… since I use this feature a lot and its somewhat hidden on XP (not so much in SBS) I thought it would be a good idea to create a link in my desktop (and/or the server desktop) to offer RA to users in distress. To do this, simply create a shortcut that points to:

%windir%\explorer.exe “hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm”

msra.exe /expert   (for Windows 7)

Now, I only have to connect to the site, double click there and type the address (talk about being lazy!). 🙂

Happy RA-ing!

Source :


AutoCAD Error: Unable to load profile file

July 22, 2008


During the startup of your Autodesk software, you received the following error message:

Unable to load profile file. Some profile information saved in last session may not be restored.

After you clicked OK to dismiss this error, the program operated very slowly and certain commands did not function properly.


This error message will occur if the Microsoft® XML parser is not installed or has become corrupted. To resolve this error, use one of the following procedures, depending on your product version:

For AutoCAD 2008-based products:

  1. Exit the affected Autodesk product.
  2. Insert the AutoCAD 2008-based product disk into the appropriate drive.
  3. Close the installer, if it appears.
  4. Browse to and run one of the following files:
    • For 32-bit operating systems:
    • For 64-bit operating systems:
  5. Note: If you are unsure whether you are running a 32- or 64-bit operating system, stop this procedure and contact your system administrator before proceeding.

  6. Complete the installation by accepting all of the default settings.
  7. Click Start menu (Windows) > Run.
  8. In the Run dialog box, enter REGSVR32 MSXML6.DLL
  9. Click OK.
  10. Restart AutoCAD.

For AutoCAD 2007-based products and previous versions:

  1. Exit the affected Autodesk product
  2. Click Start menu (Windows) > Run,
  3. In the Run dialog box, enter XMLINST. Click OK.
    Note: If you receive an error that this file cannot be found, visit Microsoft’s website and download and extract this file to your System32 folder (by default, C:\Windows\System32)
  4. Click Start menu (Windows) > Run,
  5. In the Run dialog box, enter REGSVR32 MSXML3.DLL
    Note: If you receive an error that this file cannot be found, visit Microsoft’s website and download and extract this file to your System32 folder (by default, C:\Windows\System32)
  6. Restart AutoCAD.

For more information or questions about downloading, installing, or configuring the Microsoft XML Parser, contact Microsoft directly.